Knowledge Base
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Delivery tracking
How and where can I track my delivery?
- How do I track my delivery?
- Can I request a specific delivery date and/or delivery “by” for my item?
- How about customs clearance for artwork? How long could my shipment remain in customs?
- Who do I contact if I have any questions about my shipment?
- How to pay VAT and customs fees
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Extra services
Insurance , "white gloves”, storage…
- Insurance
- What’s the difference between “door to door” and “white glove” delivery? What’s included in each one?
- Can I book a specific form of transport?
- Do you provide bespoke solutions and reduced rates if I have regular shipments?
- Can you provide storage solutions?
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Instant quote
Why can't I get an instant price for my transport request?
- Why can’t I get an instant price for my transport request?
- How do I confirm my online quote?
- Which measurements should I provide in my quote request?
- Which items can’t I get an instant quote for?
- What are the maximum measurements to get an instant quote?
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Transport order confirmed
What happens now?
- What happens now? What happens next and what do I have to do?
- How do I change/update an address, service or contact details after confirming a shipment?
- Can I choose the day my package is picked up?
- How do pick-up and delivery work?
- What’s your cancellation policy?
